Terms and Conditions for the use of the Property Consult Group website and for the supply of services advertised on the website. Property Consult Group Ltd is registered in England and Wales: Company registration number 11834283. Registered Office 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Our Agreement
These terms and conditions are the terms and conditions upon which Property Consult Group Ltd makes the website www.propertyconsultgroup.co.uk available to you and any services which are accessible via the website.
Price
Once you make a booking with Property Consult Group Ltd. we will confirm that your order has been accepted by sending an email to you at the email address provided by you. Our acceptance of your order brings into existence a legally binding contract between us.
The agreed fee must be paid in full; no later than 30 days after our services has been provided.
Payment will be accepted by bank transfer or cheque.
Delivery and Performance
The assessor will carry out the survey the address provided by you.
The assessor will require access to the property they are surveying. They will not be responsible for collection of keys from other location.
The time of assessors’ arrival will be given at the time of booking
Time is not of the essence. The assessor will be at the property for as long as necessary.
Cancellation by You
If the appointment is not fulfilled (e.g. no access to premises, or any other reason), 50% of the full assessment fee will be charged and there will be a further fee to re-schedule.
To avoid full fee payment, we require notice of cancellation at least 24hrs before the appointment.
If a cancelation is made with less than 24hrs notice, 50% of the full assessment fee will be charged.
Cancellation by Us
We reserve the right to cancel the contract between us if:
We have insufficient personnel to carry out your order.
Our personnel do not work in your area or our personnel are on leave.
Your order was listed at an incorrect price due to a typographical error.
If we do cancel the appointment, we will notify you by email and we will offer an alternative appointment whenever possible. We will not be obliged to offer any additional compensation for disappointment suffered or for any other reason.
Liability
The Energy Performance Certificate (the “Certificate”) which you obtain as a result of the visit from our personnel is marked on a standard scale and we are in no way liable for the grade awarded to your property in the Certificate.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law, or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Notices
A notice under or in connection with these terms and conditions shall be in writing and shall be delivered personally or sent by first class post or by email, as follows: Property Consult Group Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Marked for the attention of - Lucy Dorkins or Jeremy Dorkins
By email to lucy@propertyconsultgroup.co.uk
Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident/pandemics.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
Data Protection Act 1998
Under the Data protection Act we will not pass on your private information to any person or company unless required to do so by law.
Your personal information will be stored by Property Consult Group Ltd. for a period of 10 years from the date of issue of your Energy Performance Certificate
Privacy
Your personal details will be held by Property Consult Group Ltd. in accordance with the data Protection Act (1998) and GDPR 2018 and will be used only for our mailing database and for the production of any of assessment as employed by you.
We will not pass on your information to any third party or commercial organisations unless required to do so, to provide the service as instructed by you or required to do so by law. When required to do so, we will ensure that the privacy policy of any such organisations or individuals is compliant with this policy.
We respect your privacy completely and all client information is treated as private and confidential, even after the client is no longer a customer.
A client contact information may be used for regular emailing and during any assessment process for monitoring the compliance and performance of any service provided by Property Consult Group Ltd. You may unsubscribe from the mailing list at any time you choose.
We will provide you with a copy of your personal information on request. These principles apply whether we hold your information on paper or in electronic formats.
Our web site may contain links to other sites and organisations that may request information from you. We are not responsible for the privacy practices or content of other web sites which link to or from our site.
This privacy policy may be altered or updated occasionally for the purposes of good practice and legislation. This will be done without prior notice to you.
Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this does not affect any right or remedy of a third party that exists or is available apart from that Act. Entire Agreement These terms and conditions, together with the website prices, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us and use of the website. Governing Law The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
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